milliCare by flare Home Care Terms & Conditions

1. Contract

The present Terms and Conditions are a contract between the Clients and milliCare by flare. If you order our service by telephone, our website or by e-mail, you the client will agree to be bound by all our terms and conditions.

Terms & conditions can be reviewed by the client on our website prior to any cleaning service at their property and it is the responsibility of the client to contact milliCare by flare if they have any concerns which they need us to clarify in regards to our terms and conditions. If any service has been requested from the information given on our website or leaflets, it is deemed that the client has accepted and fully understood these terms and conditions.

2. Pricing

2.1. Service is priced based on average sizes/areas on upholstered items and carpets

2.2 All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.

2.3. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.

3. Equipment

3.1 The Company shall provide all cleaning supplies and carpet cleaning equipment required to carry out the service.

3.2 The Client must provide access to the premises; as well as running water and electricity at the premises where the service will take place.

4. Payment

4.1 We accept online payments and EFTs.

4.2 Full payment of the quoted price is expected to secure the booking of our services.

5. Cancellations

5.1 Client must give a notice 24 hours before the scheduled appointment for a full refund to be issued.

5.2 If notice is served less than 24 hours in advance the client will be charged a 50% cancellation fee.

5.3 If the Client needs to change a cleaning day or time, the Company will do its best to accommodate them. Any changes to booked services are subject to 24-hour prior notice and availability.

6. Supplementary provisions

6.1 Our technicians will happily move lightweight furniture.

6.2 Please remove and store away all fragile or valuable items.

6.3 milliCare by flare accepts no liability for damage or loss of property that occurs during the course of our service

7. Our Guarantee

7.1 milliCare by flare is committed to efficient, professional and satisfactory service.

7.2 we guarantee that our technicians will apply their skills and knowledge to achieve the best results possible, but cannot guarantee the perfect removal of all stains and marks.

8.Refunds

8.1. Refund will be issued only if:

8.2. The Client has cancelled the appointment more than 24 hours in advance

8.3. Our technicians have not been able to carry out the service due to reasons beyond the client’s responsibility.